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Should you need to return your merchandise, please contact BackPainHealers.com Customer Service at customerservice@backpainhealers.com or call +44 20 8133 0677 to receive a Return Authorization Code (RA#) in order to expedite your return and ensure proper credit to your account.
With the exception of the products listed below, all items are returnable within 30 days of receipt for a refund. Shipping charges are not eligible for refund and some items may require a nominal restocking fee not to exceed 10% of purchase price. Refunds are issued upon receipt of merchandise.
In the event of damaged merchandise or shipping error, a full refund including shipping charges, or an exchange, will be issued upon receipt of merchandise. Call tags are issued to the original shipping address.
Due to size, weight or adjustment periods, some items have specific return policies as shown below.
Mattresses
Tempur-Pedic® fully warranties the return of their mattresses for a full 90 days after date of purchase. Due to the natural adjustment period, we request that you keep your new Tempur-Pedic® mattress for a full 60 days prior to requesting a return. For questions about set-up or the adjustment period, please contact our Customer Service Department at customerservice@backpainhealers.com or call +44 20 8133 0677. If at the end of the adjustment period, you wish to return the mattress, we will arrange for a pick-up upon issuing a Return Authorization Code. Please note that it takes a minimum of 21 business days following your request for refund before pick up of the mattress. Upon pick up of the mattress, your purchase price will be fully refunded with the exclusion of the initial shipping costs. There is also a manufacturer's retrieval charge of $199.00.
Adjustable Bed Frames and Bases
Due to shipping and delivery cost considerations, adjustable bed frames, non-adjustable and adjustable (electric) bases are non-returnable.
Bedding
Due to health code limiting the resale of bedding items, pillows, mattress overlays, pillow covers and mattress covers are non-returnable.
Personal Items
Personal accessories such as Neck Supports, Handheld massagers, Seat and Back Cushions, and Aromatherapy/Spa Products are non-returnable.
Miscellaneous
Clearance/Sale items are final sale. Opened DVDs, Videos, Card Decks, and Books may not be returned.